With Jumia Bot, you as a shopper can order for fashion or electronic items, book flights or hotels or order food with just a simple online conversation.
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The bot is integrated into Facebook messenger and the over 18 million Nigerian Facebook users can get access to the Jumia shopping assistant right there in the messenger app. The Jumia Bot simply asks customers what they're looking after which it uses the answers to search and bring up best offers. For example, to get access to the best hotel and airfare deals on Facebook Messenger, a user can simply provide his or her preferred date and destination to the bot in order to see the top recommendations.
Emeka Afigbo, Head, Platform Partnerships, Middle East and Africa at Facebook had this to say, “When we launched Bot for Businesses on Messenger, our goal was to help companies make meaningful connections with their customers in order to meet their business goals. We are excited to be part of the story in providing technology solutions to one of Africa’s leading e-commerce websites.”
“Jumia Bot has a very simple yet important objective: to help our customers get to personalized deals on Jumia Nigeria. We are pleased to unveil this new dimension of e-shopping for the Nigerian customer, and excited about helping to pioneer the next wave of local content and tech tools within our ecosystem.” said Juliet Anammah, CEO Jumia Nigeria, in a statement on the significance of this new service.
As an AI that it is, Jumia Bot will remember your previous searches and use this data for your future orders. The bot uses natural learning process to remember your preferences over time so as to provide you with accurate recommendations that are personalized and useful to you. Your post-order experiences is also stored in the bot so as to let you track orders and contact Customer service for follow up questions.
The Jumia Bot was developed by Jumia, in association with Facebook.
What do you think about this new implementation by Jumia? Share your thoughts in the comments.
The Jumia Bot was developed by Jumia, in association with Facebook.
What do you think about this new implementation by Jumia? Share your thoughts in the comments.
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